Reference

Privacy Policy Data Handling

We collect the information needed to operate your account, process DANA, OVO, and GoPay transactions, and keep your lobby access secure. This policy explains what we gather, how we use it, and the choices you have.

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boss288 Privacy Policy Data Handling
PRIVACY CONTACT

Privacy & Data Requests

If you want to review, correct, or delete your personal data, or if you have questions about how we handle your information, reach us through the channels below. Include your registered account details so we can verify your request.

Live Chat Support Open the live chat widget from any logged-in page. Available for account holders with active registration. Privacy requests are routed to our data team and usually answered within two business days.
Email Inquiry Send your request to the support address listed in your account settings. Include your username and the type of data you want to access, correct, or remove so we can process it accurately.
Account Settings Panel Log in and navigate to Account Settings. The Privacy section shows what data we hold, lets you download a copy, and provides a deletion request form if you want to close your account permanently.
DATA PRACTICES

How We Handle Your Information

We built our data practices around the steps you take every day—funding your account through DANA, OVO, or GoPay, opening the lobby from your phone, and reaching support when something needs attention. Here's how we manage each piece.

Payment Information

When you deposit via DANA, OVO, or GoPay, we record the transaction amount, timestamp, and a reference ID to match your payment. We do not store your e-wallet PIN or full account credentials—those stay with your wallet provider.

Account Security Data

We log your device type, IP region, and login times to detect unusual access patterns. If a session starts from a new device or location, we send a verification prompt to your registered contact before allowing lobby access.

Cookies & Session Tracking

Session cookies remember your login state and language preference so you don't have to re-enter them. Performance cookies record load times and errors to help us fix slow pages. You can block non-essential cookies in your browser without losing core functions.

Data Retention & Deletion

Active account data is kept as long as your account remains open. When you request account closure, we archive your records for the period required by payment and regulatory rules, then permanently delete them. You can request early deletion by contacting support.

Privacy Policy Questions

We collect your username, contact method, date of birth for age verification, and device information. When you make a DANA, OVO, or GoPay deposit, we also record the transaction reference and amount to credit your account.

Yes. Log in, go to Account Settings, then Privacy. You'll see a summary of stored data and a button to download a full copy in JSON or CSV format. The download includes registration details, transaction history, and session logs.

Navigate to Account Settings and select Request Account Deletion. We'll ask you to confirm by email. After confirmation, we close your account immediately and schedule full data deletion after the regulatory retention period ends, usually ninety days.

We share transaction data with payment processors like DANA, OVO, and GoPay to complete deposits and withdrawals, and with identity verification partners to check age and region eligibility. We do not sell your data to advertisers or unrelated third parties.

We use session cookies to keep you logged in, performance cookies to track page load times, and optional analytics cookies to understand navigation patterns. You can disable analytics cookies in your browser; session cookies are required for login to work.

Payment records are kept for the period required by Indonesian financial regulations, typically five years from the transaction date. After that window, we delete the records unless an active dispute or investigation requires extended retention.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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